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Stop tracking vanity metrics. Discover the ecommerce KPIs that actually drive results, including one powerful CX signal: Tickets Per...
In 2025, customer service is your growth engine. Here's how Shopify brands are turning support into a competitive edge.
Ecommerce customer service AI isn’t all about automation and chatbots. To be effective, it requires a human touch. Here’s what you...
Whether you're scaling or thinking of selling your Shopify brand, watch out for these costly ecommerce loss drivers before it’s too...
Here’s how men’s fashion brand Jack Archer cut their support response time by 75% — without adding headcount.
Want repeat customers? Turn one-time buyers into raving fans with this step-by-step post-purchase Shopify strategy.
Discover how OpenDesk transformed Shopify customer support with these 3 big lessons. Want to turn customer support into customer...
Want to take control of your Shopify customer service? Here’s how you can automate 70% of your support operations while keeping...
Top Shopify brands don’t just answer support messages, they learn from them. Here’s how to use your support inbox to transform your...
Want to double customer retention rates for your Shopify brand? Jack Archer shares their playbook for exceptional customer support...
Outsourcing ecommerce customer service isn’t always the best solution. Here’s the #1 outsourcing mistake Shopify brands make — and...
From faster responses to happier customers, see why automation is the smartest move for your Shopify brand.
Improve every stage of the ecommerce sales life cycle to attract, convert, and retain customers for your Shopify business. Just follow...
Track these ecommerce customer service KPIs to improve retention and grow your Shopify brand. We’ll explain the vital KPIs, plus one...
If you aren’t investing in customer support, your Shopify brand is already falling behind. Here’s how smart support can drive...
From rising costs to cart abandonment, the biggest problems in ecommerce can cause irreparable damage to your brand. Here’s why these...
Learn 9 practical e-commerce returns best practices to reduce your losses, delight your customers, and boost revenue in your Shopify...
If you’re on Shopify, you need to monitor your brand’s vital signs—but what’s the most meaningful metric? We’ll break down CSAT vs....
Hungry for metrics to improve customer retention and reduce complaints? Learn how Tickets Per Order helps Shopify brands find and fix...
Is your Shopify brand on the path to success or slipping quietly into the abyss? The ultimate predictor of success isn’t what you...
Learn how to easily add customer reviews to your Shopify business to build trust, boost conversions, and drive up to 270% sales growth.
Want to keep your customers coming back for more? Ecommerce has never been more competitive, but these 10 customer retention techniques...
Want seamless customer service for your Shopify company? These 10 apps make it fast and easy to give exceptional support and grow your...
Tired of high return rates nibbling at your time and profits? Learn effective ways to reduce returns in ecommerce with 12 tactics for...
Busy Shopify brand owner looking to maximize sales? Our guide to cross-selling will help you drive conversions across Instagram...
Learn why the post-purchase experience is key to e-commerce success. Here’s our playbook with 7 strategies to turn first-time buyers...
Looking for ways to boost your ecommerce business and keep customers coming back for more? Take customer experience to the next level...
Want to build a healthy and scalable Shopify brand? Here are the critical lessons you need to make it to year 1 and beyond.
Want customer service software that takes your ecommerce business to the next level? Compare 7 top-ranking tools, designed for...
Need a primer on ecommerce customer experience? Here are the key components and how to implement them — to drive new sales and repeat...
Ready to grow your Shopify brand with Instagram? Here are the best practices, tools, and pro tips to build your following and your...
In ecommerce, great customer service isn’t just nice to have, it influences your bottom line. Here’s how to implement gold-star...
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